How quickly will you respond to my message?

We aim to reply to most emails within 2–8 hours. Priority inquiries are handled sooner.

Which devices do you support?

We support Smart TV, Firestick, Android, iOS, MAG, and more. See our Installation page for full instructions.

I didn’t receive my activation email what should I do?

Please check your spam/junk folder. If you still can’t find it, contact us via WhatsApp at https://wa.me/212614633888 and we’ll resend immediately.

What are the best apps for my device?

For Smart TV use Smart IPTV or IPTV Smarters; for Firestick use IPTV Smarters Pro; for Android use TiviMate or IPTV Smarters; for iOS use GSE Smart IPTV or IPTV Smarters.

How do I update the channel list (EPG/playlist)?

Refresh your playlist/EPG inside the app. Many apps have a ‘reload playlist/EPG’ option in settings; otherwise, remove and re-add your M3U and EPG URLs.

Do you support multiple connections?

Yes. Additional connections are available as add-ons. Contact sales for availability and pricing.

What payment methods are accepted?

We accept major credit/debit cards via Stripe.

Do you offer refunds?

Please review our Refund Policy for eligibility and timelines. If you have trouble after setup, contact support and we’ll assist promptly.

Contact Pulse IPTV

Q: How can I fix buffering?

Use 30+ Mbps internet, switch to 5GHz Wi Fi or Ethernet, enable hardware acceleration, increase buffer size, and close other bandwidth-heavy apps.

Get Pulse IPTV support for setup, billing, or channel requests. Our friendly team is available 24/7 on WhatsApp or email.

WhatsApp Support

Fastest way to reach us. Message us on WhatsApp for quicker responses.

Chat on WhatsApp

Live Chat

Prefer chat? Use the chat widget when available. If offline, please email us.

Start a Request

Help & Guides

Visit Installation for device setup guides and troubleshooting tips.

View Installation

General Inquiry

Questions about setup, billing, or service? Send us a message.

We’ll reply by email. Typical response: 2–8 hours.

Sales & Billing Assistance

Get recommendations, manage plans, or resolve payment questions.

We’ll follow up with next steps and a secure checkout link if needed.

How Can We Help You?

Select a category to get tailored guidance and quick links.

Setup & Installation

Step-by-step guides for Smart TV, Firestick, Android, iOS, MAG, and more.

Billing & Payments

Invoices, receipts, and payment issues. We use secure Stripe checkout.

Technical Issues

Buffering, EPG, or app questions. We’ll help you optimize your setup.

Channel Requests

Looking for a channel or region? Tell us and we’ll check availability.

Account & Activation

Didn’t receive your credentials or activation email? We’ll verify and resend fast.

Apps & Compatibility

Get recommendations for the best IPTV apps and settings for your device.

Frequently Asked Questions

Quick answers to common questions about support, setup, billing, and devices.

Please include your device, app, plan, and a brief description of the issue or request.

Check your spam/junk folder. If it’s still missing, contact us via WhatsApp and we’ll resend right away.

Yes, additional connections are available as add-ons. Ask sales for details when you write in.

Head to our Installation page for step-by-step instructions for Firestick and other devices.

Please review our Refund Policy for eligibility, timelines, and how to submit a request.

Smart TV: Smart IPTV or IPTV Smarters. Android: TiviMate or IPTV Smarters. iOS: GSE Smart IPTV or IPTV Smarters.

Use a 30+ Mbps connection, 5GHz Wi Fi/Ethernet, enable hardware acceleration, increase buffer size, and close other downloads/streams.

In your app settings, use refresh/reload for playlist and EPG. If needed, remove and re-add your M3U and EPG URLs.

We accept major cards via Stripe.

Yes. You can manage your renewal preferences from your account or contact support for assistance.

Our Response Times

Priority support: within 1–2 hours
Email support: 2–8 hours
Technical issues: Promptly

Submit a Request WhatsApp Support